Orchard Garden Hotel Policies

CANCELLATION POLICY
Reservations are subject to change or cancellation at short notice to comply with Covid-19 related orders of Health Authorities. The State of California has advised Hotels to notify guests that reservations may be canceled for parties with symptomatic visitors. Guests who are ill or who have recently tested positive for Covid-19 should not enter our Hotels or facilities.
There is a risk of catching Covid-19 any time persons are in public places, including hotels and restaurants. Everyone is strongly encouraged to wear face coverings and observe social distancing in public areas to minimize the risk of infection. Still, Health Authorities advise that the risk of COVID infection in public places and hotels is never zero, and by checking in or visiting our Hotel or Restaurant, our Guests acknowledge they understand and accept this risk.
We are waiving cancellation fees for all reservations not traveling on a group rate for stays through September 1, 2020. This is applicable to existing and new reservations. If you’ve reserved a non-refundable rate, we will accommodate date changes up to 12 months. Any guests who are unable to fulfill their travel plans due to recent travel bans will be fully refunded or may rebook their reservations for a later date.
If you’ve reserved using an online booking platform, please contact them directly for modifications or cancellations.
For stays after September 1, 2020, cancellations must be received by 3 pm, 2 days prior to the scheduled arrival date to avoid a charge of the first night's room and tax.
This policy does not apply to non-refundable reservations.

DEPOSIT POLICY
Non-refundable reservations will be charged for the full amount at the time of booking. The deposit is non-refundable.
Your credit card will be authorized for the first night’s room and tax one day prior to the date of arrival. If the credit card is not approved, the hotel reserves the right to cancel the reservations.

INCIDENTAL DEPOSIT
An incidental hold of $50 per night will be placed on your credit card at the time of check-in to cover the cost of incidentals such as room service, restaurant, etc. It will also cover the cost of repairs, excessive cleaning or other charges that may result from the guest's failure to comply with Orchard Hotel’s policies. The hold will be refunded once the room is properly inspected upon checkout.

RESORT FEE
None

ROOM GUARANTEE
All reservations must be guaranteed with a valid credit card. If the credit card is deemed invalid, the hotel will make an attempt to contact you.
If we are unable to contact you to validate the credit card information, we reserve the right to cancel the reservation. Some rates require prepayment at the time of booking and are non-refundable. All rates are for single or double occupancy unless specified otherwise.

ROLL AWAY BED
$50 per night, available first come first serve.

CHILDREN
There is no additional charge for children 12 and under staying in an adult’s room using existing bedding. Maximum occupancy limitations for room types still apply. If you require a rollaway bed, the fee is $50 per night. Cribs Pack & Play are available at no charge.

LOBBY HOURS
24/7

CHECK-IN/CHECK-OUT TIMES
Check in begins at 3pm PST Check out is until Noon PST
Early check-in or late check-outs may be available for an extra fee.

SMOKING
The hotel is a non-smoking property (including e-cigarettes and smoking of any kind). This applies to all guest rooms, balconies and public areas are designated as such. A $500.00 cleaning fee per day will be applied to the room bill for smoking on the premises.

GROUP RESERVATIONS
Ten or more rooms are considered a group and must be booked through our sales department. Groups are subject to the terms of a contract including cancellation policy and performance requirements. In the event that a group of rooms are booked as individual reservations the hotel reserves the right to require the block of rooms to be subject to the terms and conditions of a contract.

PETS
We welcome service animals in compliance with federal and state laws, however pets are not permitted in the hotel.

NUMBER OF GUESTROOMS
86 total

PARKING
The Hotel does not provide parking services.
Self-parking garages available nearby and fee information are available upon request.

TRANSPORTATION/ DIRECTIONS
Driving from San Francisco International Airport:
- Depart airport following signs to US-101N Stay on US-101 N
- Take exit 430 A toward Downtown SF Merge onto I-280 N
- Continue onto King St
- Turn left onto 3rd St
- Continue Straight onto Kearny St Turn left onto Sutter St
- Turn right onto Grant Ave
- Turn right onto Bush St
- Your destination will be on the left
From Oakland International Airport:
- Depart airport and follow signs for I-880 N to Downtown/ Oakland Keep left at the fork and merge onto I-80 W towards San Francisco Pay toll and proceed over the Bay Bridge
- Exit onto Fremont St
- Continue onto Front St
- Turn left onto Pine St
- Turn left onto Stockton St
- Turn left onto Bush St
- Your destination will be on the left

The hotel does not offer a complimentary shuttle to and from the airport. Shuttles can be accessed at Ground Transportation at either San Francisco or Oakland airports. These group shuttles offer door-to-door service and are often available when you land. You can also book ahead of time.

DINING
Breakfast is served in Roots restaurant
Everyday: 6:30 am to 10:30 am
There are many restaurant options within walking distance from the hotel for lunch and dinner.

ROOM SERVICE
Available during breakfast hours only

BUSINESS CENTER
There is a business center with two computers for accessing the internet and for printing boarding passes. Please contact the front desk staff for any other printing, scanning or copying needs.

DELIVERIES
Guests may have packages shipped to the hotel which will be held at no cost for 7 days. Please ensure the name on the package matches the name on the reservation or else they will be returned.

LOST AND FOUND
The Hotel will hold lost and found items for 60 days. All unclaimed items are donated or discarded after 60 days. The hotel is not responsible for any items that are in lost and found.

SAFETY BOX
All valuable items must be stored inside your in-room safe and locked with your personal pin code. The hotel is not liable for loss of items not stored inside the safe.

GUESTS OF GUESTS
Access to the hotel rooms are limited to registered guests, up to the maximum allowed per room category.
All guests must present a valid photo ID at the front desk and be registered to the room.
The hotel reserves the right of admission to the premises.

QUIET ENVIRONMENT
We aim to provide a quiet and restful hotel experience for all our guests. We kindly request our guests to keep noise to a minimum at all times.

HOTEL REVIEWS
As a LEED certified “Green” hotel, the Orchard Hotel and its sister property the Orchard Garden hotel will plant a tree for each review posted on TripAdvisor through our partner Plant a Billion Trees.

Orchard Garden Hotel Policies

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